Shipping & Returns
Shipping & Delivery
We have fix shipping rate of $3.90 to all destinations worldwide.
Orders will be processed within 3 days of ordering and be shipped the next day after the processing day.
*Please note that these are the normal delivery times, therefore in some cases, it might take a little while longer.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability
INTERNATIONAL SHIPPING RESTRICTION
Currently, we do not ship to the following countries:
Northern Mariana Islands
Turks and Caicos Islands
Cocos (Keeling) Islands
Heard Island and McDonald Islands
South Georgia and the South Sandwich Islands
TAXES AND DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at SHOPFANZONE. For further details of charges, please contact your local customs office.
CUSTOMS AND REGULATIONS
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our policy lasts 14 days since you received the product. If 14 days have gone after delivery, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate the return/exchange process, send us an email at email@example.com and our customer support team will be glad to assist.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For more information please check our Refund Policy.